Overview
On Site
$30 - $32
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
IT helpdesk
Support
JAMF
Googlework Space
Job Details
Avanciers is looking to hire an IT Helpdesk Analyst for one of our Fortune 500 clients. This is an on-site contract role in Crystal City, Arlington, VA.
IT Helpdesk Analyst
Location: Crystal City, Arlington, VA ( Onsite)
Contract
Job description
- Deliver a positive IT support and customer service experience for colleagues who are in need of help with computer hardware, software, peripherals, and accounts.
- Daily responsibilities include monitoring and promptly responding to requests received through the internal IT Helpdesk ticketing system.
- Effectively resolve IT support issues, triaging issues, and appropriately identifying requests that should be escalated to higher tiers of support.
- Specific responsibilities and tasks required in this role are:
- Follow-up and update customer status and information via a Helpdesk ticketing system.
- Log all Helpdesk interactions and their resolutions.
- Reset user passwords and accounts
- Escalate to Tier 2 when appropriate to resolve more complex customer issues.
- Adhere to certain Key Performance Indicators to measure overall success individually and as a part of a team. Things That Should Be In Your Background:
- At least 1 year of experience working directly with customers in a service environment.
- Hands on experience with the following IT Systems:
- Google Workspace (formerly Google Apps, G Suite)
- MacOS and Windows operating systems
- Installing, configuring, and troubleshooting software and peripherals on MacOS and Windows
- Passion for technology with demonstrated experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.