IT Helpdesk Technician II Desktop Support

Req ID: 37175

Summary

IT Helpdesk Technician II - Desktop Support

Gettysburg, PA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking an IT Helpdesk Technician II - Desktop Support to provide in-person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup.

Responsibilities

• Respond to end-user tickets for hardware, software, and network issues
• Deploy and configure desktops, laptops, and peripheral devices
• Track and resolve issues using ticketing systems
• Provide VIP support as needed and maintain documentation
• Assist with onboarding/offboarding support and inventory tracking
• Other duties as assigned.
• Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues
• Contribute to maintaining a proper inventory and organization of the IT storage room and support desk at headquarters
• Other duties as assigned

Qualifications

• Bachelor's degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4 years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).

Knowledge, Skills, and Abilities:

• Active CompTIA A+ certification (preferred)
• Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Experience utilizing endpoint management software (e.g., Microsoft Intune)
• Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
• Ensure all newly provisioned laptops are registered in Tanium Asset Management.
• Active CompTIA A+ certification (preferred)
• Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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#Chenega Agile Real Time Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program