IT Manager (Active Secret Clearance)

IT Manager | 7:15 AM to 4 PM 6 month Contract to Hire | Requires Active Secret Clearance

Monday - Friday On-Site in Alexandria, VA

Responsibilities:

• Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
• Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
• Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally, follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
• Maintain a log and track metrics on network outages.
• Make post database updates.
• Maintain up-to-date IP list on SharePoint.
• Manage the daily activities of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
• Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
• Maintain the operations support duty roster. Make sure that 24/7/365 customer support is available.
• Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
• Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
• Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
• Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
• Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.

Qualifications:

• A degree in the field of computer science or a related discipline is preferred.
• Desire two IT certifications such as A+, CCNA, Network+, etc.
• Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
• Has experience supervising small technical teams
• At least two years of general hands-on experience in a PC/network helpdesk or technical support environment.
• At least one year of network support specific experience.
• Working knowledge of technical security systems used by the DOS such as CCTV, alarms, and access control is highly desired.