IT Operations Administrator II

POSITION OVERVIEW

We are looking for a talented IT Operations Administrator to join our team here at Canon Medical! In this role, you will ensure streamlined operations of technology systems, and collaborate with internal stakeholders to deploy, configure, and troubleshoot a wide range of hardware, software, and systems. You will use your technical savvy to analyze, implement, and document effective and optimizing solutions.

RESPONSIBILITIES

• Provide timely onsite and remote technical support to end-users and partners experiencing critical issues, resolving inquiries and issues promptly
• Monitor and respond to security notifications, system outages, and business-impacting problems
• Troubleshoot hardware and software issues, identifying root causes and implementing solutions
• Conduct routine maintenance tasks to ensure optimal system performance and security
• Collaborate cross-functionally to manage and implement technology projects, including upgrades, integrations, and productivity enhancements
• Create and maintain detailed technical documentation, including system configurations and troubleshooting procedures
• Manage system operations and maintenance for end-user devices, including configuration, deployment, and monitoring
• Administer, automate, and improve processes for deploying and configuring business applications, including end-user endpoints, mobile devices, and internal software products

QUALIFICATIONS & OTHER REQUIREMENTS

Required

• Bachelor's degree business systems, computer science, information technology, or related field
• 3+ years of experience in technical support or technology-focused role
• Expertise in supporting Windows, macOS in the enterprise

Preferred

• Experience in supporting Linux distro
• Proficiency in Microsoft Endpoint Configuration Manager (SCCM) current branch
  • Application packing and deployment, OS deployment, software update management
  • Ability to troubleshoot clients, updates, applications, task sequences,
  • Experienced creating and deploying Windows Operating System images
• Familiarity with cloud platforms (particularly EC2) and virtualization technologies
• Familiarity with Intune and/or Jamf mobile device management
• Proficiency with server and desktop imaging best practices; working knowledge of Sysprep, WinPE, and image deployment methods.
• Expert-level administrator skills for Windows desktop and/or Server OS

JOB COMPETENCIES

• Project Management: Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Problem Solving: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team's innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

COMPANY VALUES

Unity, Courage, Tenacity, Teamwork, and Excellence

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you'll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn't sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 175, we have on onsite deli, workout facility and weekly massages. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Vital Images is an Equal Opportunity Employer, M/F/Vets/Disability.