IT QA Manager

IT QA Manager

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment.

In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products.

The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test.

Responsibilities

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• Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies.
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• Developing and enforcing quality standards and procedures, ensuring all team members follow them.
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• Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage
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• Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement.
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• Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle.
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• Developing and maintaining quality documentation, including test plans, reports, and defect tracking records.
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• Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process.
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• Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence.
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• Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance.
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• Identification and implementation of new tools and technologies to enhance the quality assurance processes.
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• Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality.
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Required Qualifications:

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• Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field.
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• 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment.
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• Proven experience managing QA teams, including training, performance management, and team development.
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• In-depth knowledge of quality assurance methodologies, tools, and frameworks.
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• All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment.
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• In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment.
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• Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages.
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• Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre).
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• Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing.
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• Writing and executing SQL queries, working with XML and JSON file formats.
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• Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL.
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• Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development
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• Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools.
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• Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing.
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• Experience cross-browser and cross-device testing on iOS and Android platforms.
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• Exposure to testing frameworks like Jasmine, Mocha, Karate. etc.
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• Strong analytical and problem-solving abilities with attention to detail.
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• Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders.
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• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
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Preferred Qualifications:

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• Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB).
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• Industry experience in Warranty, Insurance, or Customer Service domains.
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• Experience with Content Management Systems.
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• Familiarity with Oracle Financials.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.