IT Service Delivery Lead

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Auditing
Banking
Collaboration
Communication
Conflict Resolution
Hosting
Computer Science
IT Risk
IT Governance
Regulatory Compliance

Job Details

Must have banking experience

About the Role

We are seeking a seasoned IT Infrastructure Compliance and Risk Management Lead to join our US banking technology organization. This role is responsible for overseeing IT risk and compliance activities across the US infrastructure domain, ensuring full adherence to banking regulatory expectations, governance standards, and audit requirements. The successful candidate will collaborate with the US CIO governance team, global stakeholders, and senior leadership to drive sustainable compliance, manage remediation programs, and strengthen IT risk controls.

Key Responsibilities

  • Risk & Compliance Execution: Lead IT risk and compliance activities (1A) across US Infrastructure, aligning with governance frameworks and driving remediation of noncompliant items.

  • Audit & Assessments: Serve as primary contact for internal and external audits (including RCSA), coordinating evidence collection, stakeholder engagement, and timely responses.

  • Remediation Management: Oversee intake, triage, tracking, and closure of IT compliance and risk remediation, providing clear dashboards and executive reporting.

  • Risk Exception Oversight: Manage the full lifecycle of IT risk exceptions, including impact assessment, approval workflows, remediation tracking, and regulatory reporting.

  • KRI Monitoring: Track Key Risk Indicators (KRIs), detect emerging trends, and lead remediation when thresholds are breached.

  • Regulatory Alignment: Partner with compliance teams to translate US regulatory requirements (FFIEC, OCC, SOX, GDPR, FERPA, etc.) into IT controls, processes, and roadmaps.

  • Governance Representation: Represent US Infrastructure on Global IT Steering Committees, aligning regional priorities with global strategies.

  • Continuous Improvement: Enhance sustainability of IT governance, procedures, and controls while driving operational effectiveness and accountability.

  • Compliance Calendar: Maintain an IT compliance calendar to ensure timely delivery of audits, assessments, and regulatory obligations.

  • Data Residency Oversight: Oversee IT applications subject to US data residency and hosting requirements.

Qualifications

  • Bachelor s degree in Information Technology, Computer Science, Risk Management, or related field (Master s preferred).

  • 10+ years of IT risk and compliance experience in the banking or financial services industry.

  • Strong knowledge of IT governance, risk frameworks, and regulatory compliance (FFIEC, OCC, SOX, GDPR, FERPA).

  • Proven track record managing audits, risk remediation, exception processes, and compliance reporting.

  • Ability to influence and advise senior executives with clear, actionable risk insights.

  • Familiarity with infrastructure hosting, data residency, and regulatory technology requirements.

  • Excellent communication, problem-solving, and stakeholder management skills within complex, global organizations.

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