IT Service Delivery Manager

Description

Summary:

The IT Service Delivery Manager serves day-to-day Information Technology (IT) needs of a team within Enterprise Payments. This manager will manage a team of developers, BSAs and QA members in an agile framework working on production support activities as well as business and discretionary work.

Duties and Responsibilities:

• Identifies and develops relationships with business and delivery partners.
• Assists in the development of strategy, planning, funding, and delivery of technology products and services to the assigned Business Segment and delivery partners.
• Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning.
• Responsible for financial transparency across IT (including initiatives and base operations) for assigned Business Segment
• Involved with resource management, budget management, and prioritizing work
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree
• 7+ years hands on experience in technology with mix of both development and production support
• 5+ years experience managing and/or leading teams

Preferred Qualifications:

• Ability to make swift, data driven decisions
• Technology-enabled innovation experience
• Strong leadership and coaching skills
• Ability to resolve issues and drive performance
• Success within a large organization
• Skilled in articulating and interacting with both technical and non-technical leaders
• Background in Continuous Delivery environments leverage DevSecOps principles
• Application Modernization and Migration
• Experience with cloud architecture and adoption
• Excellent time management and organizational skills
• Excellent client management skills
• Goal-oriented
• Well-developed verbal and written communication skills
• Critical thinking, problem solving, and analytical ability
• Resourceful

• Understanding of on-prem server based applications - Windows servers/ SQL database platform
• Experience with Zena and batch processing

• Understanding of Datastage
• Effectively manages stress in a constantly changing environment

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Yes

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.