Overview
On Site
$23.00 - $33.30 hourly
Contract - W2
Contract - Temp
Skills
Mergers and Acquisitions
IT Service Management
IT Operations
Tier 1
Manufacturing
Research and Development
Technical Support
Mobile Devices
Computer Hardware
Network
Telecommunications
Documentation
Regulatory Compliance
HIPAA
Sarbanes-Oxley
Collaboration
Cyber Security
Service Delivery
Continuous Improvement
Service Desk
Microsoft Windows
OS X
Management
ITIL
ServiceNow
Communication
Conflict Resolution
Problem Solving
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Acton, MA that is seeking an IT Service Delivery Specialist to support daily IT operations as part of a North America-based team. This hands-on role provides Tier 1 and 2 technical support to both local and remote users across corporate, manufacturing, R&D, and field environments.
Key Responsibilities:
* Provide technical support for PCs, Macs, mobile devices, and enterprise applications
* Troubleshoot hardware, software, network, and telecom issues
* Manage service requests via ServiceNow and maintain documentation
* Support secure endpoint technologies and IAM solutions
* Ensure compliance with HIPAA, SOX, and other regulatory standards
* Collaborate with IT, Cybersecurity, and vendor partners to improve service delivery
* Contribute to IT projects and continuous improvement initiatives
REQUIREMENTS:
* 1+ years of Service Desk experience
* Proficiency in Windows, macOS, mobile platforms, and endpoint management tools
* Familiarity with ITIL, ServiceNow, and secure IT practices
* Strong communication, organizational, and problem-solving skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Acton, MA that is seeking an IT Service Delivery Specialist to support daily IT operations as part of a North America-based team. This hands-on role provides Tier 1 and 2 technical support to both local and remote users across corporate, manufacturing, R&D, and field environments.
Key Responsibilities:
* Provide technical support for PCs, Macs, mobile devices, and enterprise applications
* Troubleshoot hardware, software, network, and telecom issues
* Manage service requests via ServiceNow and maintain documentation
* Support secure endpoint technologies and IAM solutions
* Ensure compliance with HIPAA, SOX, and other regulatory standards
* Collaborate with IT, Cybersecurity, and vendor partners to improve service delivery
* Contribute to IT projects and continuous improvement initiatives
REQUIREMENTS:
* 1+ years of Service Desk experience
* Proficiency in Windows, macOS, mobile platforms, and endpoint management tools
* Familiarity with ITIL, ServiceNow, and secure IT practices
* Strong communication, organizational, and problem-solving skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.