IT Service Desk Agent

DataStaff, Inc is in need of an IT Service Desk Agent for a long-term contract opportunity for one of our direct clients in Charlotte, NC.
*This position is onsite
Key Responsibilities

• Configuring and setting up mobile devices in alignment with the Evergreen Refresh program.
• Coordinating deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to the policy.
• Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with IT security standards and best practices during all deployment and support activities.

Experience and Knowledge:

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Required Skills:

• 3 Years - Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• 3 Years - Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• 3 Years - Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• 3 Years - Strong organizational skills for managing device scheduling, tracking, and handoffs.
• 3 Years - Ability to work collaboratively in a team environment while providing excellent customer service.
• 3 Years - Strong attention to detail and commitment to IT security practices.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.