Senior Information Technology Specialist

Overview

Hybrid
$110,000 - $130,000
Full Time
No Travel Required

Skills

infrastructure
support
infrastructure support
desktop
help desk
helpdesk
active directory
group policy
GPO
trust
forest
configuration
install
configure
installation
maintain
maintenance
VMware
ESXi
VMware ESXi
Citrix
AWS
Azure
O365
office365
office 365
on prem
on-prem
cloud
SDDC
data center
MDR
SIEM
IDS
IPS
network
cyber
solarwinds
firewall
UC
cisco
unified communications
voice
information security
cyber security
system
server
manager
manager of infrastructure
Power BI
asset management
hybrid cloud
physics
planning
products
software development
DHCP
DNS
radiation therapy
storefront
VMDK
VMX
VMK
VMDX
virtual
virtualization
citrix farm
Information Technology

Job Details

Our client, the world leader in software for radiation therapy, is seeking a highly talented IT Solutions Engineer. This is a full-time, primarily remote position (~80%), with the office located in Midtown Manhattan. You must be local to NYC and available to come onsite when needed.

You will have the ability to wear multiple hats and be part of an infrastructure team to design and implement technologies for various platform solutions: on-prem, cloud, hybrid cloud.

You will be leveraging existing infrastructure in order to implement software projects. Additionally, this will require careful coordination and planning with clients in order to make an impact on patient end populations.

Technical skills to be successful include areas such as AD sites and services, GPO, DNS/DHCP, VMware, O365, Cloud, SQL, VMDK/VMX, Citrix farms, and more.

Overview:

The firm's solutions support thousands of clients worldwide.

INSTALLATION SUPPORT

  • Perform installation and service of the firm's products in the assigned areas
  • Collaborate with installation process managers, physics team and installation team, to support the firm's product delivery
  • Communicate and assist C-suite in strategizing, implementing and enforcing IT security policies and procedures
  • Work closely with department heads to identify and streamline workflow.
  • Produce and upload appropriate and required documentation to the CRM

CUSTOMER SUPPORT

  • Provide level 1 and level 2 support
  • Maintain accurate inventory of hardware assets, asset management for multiple agencies
  • Communicate with vendor to authorize repairs/updates for hardware/software issues
  • Independently perform routine troubleshooting and repair
  • Reporting of customers’ complaints for IT issue
  • Network patch management
  • AV conference room support; record focus group sessions using AV systems
  • Case ownership for customer 1st line support
  • Contribute to the firm's presence in the customers’ community portal
  • Provide on-site guidance and assistance to IT Specialists maximizing efficiency and usage of the firm's products delivery platforms

TRAINING SUPPORT

  • Participation in training sessions for IT perspectives
  • Design and develop analytical graphical reports using Power BI and its components such as (chart, Drilldown, DrillThrough, KPIs...), dynamic and analytical dashboards
  • Coach telecommuting employees on best methods to handle network problems at locations

INTERNAL SUPPORT

  • Design, manage and maintain enterprise network equipment
  • Work closely with department heads to identify and streamline workflow.
  • Day to Day support of all IT business related needs of the firm's personnel

POST MARKET SURVEILLANCE

  • Work closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system oriented projects
  • Participation in users’ meetings
  • Proactively contribute to the company’s goal in terms of customer satisfaction

About The Atlantic Group