Overview
On Site
30-38/hr
Contract - W2
Contract - 6 Month(s)
Skills
End-user computing
Break/Fix
Issue tracking
Problem solving
Operating systems
Knowledge base
Technical Support
Remote access
Customer satisfaction
Asset management
Process improvement
Effective communication
Hardware Support
Microsoft Windows Server
Network
Operations
Research
Data
Analytical skill
Communication
Telecommunications
Computer hardware
Documentation
Reporting
Software deployment
Manufacturing
Policies
Dell
Microsoft Windows
Extreme programming
Microsoft
OS X
iOS development
Android
Mobile device management
iPhone
VMware
Job Details
POSITION SUMMARY
Hands on and face to face support for Rochester End User Computing, with some site server and network service tickets and duties.
Should be able to function independently to perform Day to Day level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.
Required to Utilize Corporate IT problem Ticketing system to enter, track, and resolve service calls.
Act as a point of escalation and Liaison with Rochester Business units. Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting Rochester user base.
Research, and resolves trending technical problems specifically impacting Rochester user base, by collecting relevant data, identifying, and evaluating options and suggesting a course of action.
In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Provide technical assistance and support / Break-Fix
Configure and troubleshoot computer systems, PC / Server / Telecom hardware, software, and other computer applications.
Installing and configuring Company Image on computer systems
Enforce hardware and operating system standards.
Updating the company Knowledge base with tech tips and brief documents
Responsible for the immediate troubleshooting of Urgent Technical Issues
Research, and resolve technical problems.
Other Responsibilities
Providing technical support on-site or via remote-access systems.
Offer Technical support to company staff and troubleshoot computer problems.
Install and update company software and hardware as needed.
Anticipate and report the cost of replacing or updating computer items.
Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
Take care of the proper deployment of new OS updates and security patches
Follow up on closed tickets to ensure customer satisfaction.
Hands on support for on Rochester site server and network service requests
On site asset management
Project work
SKILLS/KNOWLEDGE
Years of Experience
Need to be a team player, with excellent customer skills in a demanding high-volume manufacturing and technical site.
Drive and/or participate in process improvement initiatives.
Need to have effective communication skills.
Adhere to standard operating processes, procedures, and policies.
Willing to meet people, find improvement opportunities.
Will be on site and require moving between various buildings, and sites within Rochester (car is required)
Desktop/Server/Network field experience
Dell, MAC hardware and support experience desired
Strong Windows Operating XP, Win 7 Win10
Microsoft 0365 experience
OSX, iOS & Android, and Intune or (MDM like) experience
iPhone and Android Phones hardware support experience
Windows Server Admin experience
General VMware System Admin skills
Hands on and face to face support for Rochester End User Computing, with some site server and network service tickets and duties.
Should be able to function independently to perform Day to Day level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.
Required to Utilize Corporate IT problem Ticketing system to enter, track, and resolve service calls.
Act as a point of escalation and Liaison with Rochester Business units. Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting Rochester user base.
Research, and resolves trending technical problems specifically impacting Rochester user base, by collecting relevant data, identifying, and evaluating options and suggesting a course of action.
In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Provide technical assistance and support / Break-Fix
Configure and troubleshoot computer systems, PC / Server / Telecom hardware, software, and other computer applications.
Installing and configuring Company Image on computer systems
Enforce hardware and operating system standards.
Updating the company Knowledge base with tech tips and brief documents
Responsible for the immediate troubleshooting of Urgent Technical Issues
Research, and resolve technical problems.
Other Responsibilities
Providing technical support on-site or via remote-access systems.
Offer Technical support to company staff and troubleshoot computer problems.
Install and update company software and hardware as needed.
Anticipate and report the cost of replacing or updating computer items.
Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
Take care of the proper deployment of new OS updates and security patches
Follow up on closed tickets to ensure customer satisfaction.
Hands on support for on Rochester site server and network service requests
On site asset management
Project work
SKILLS/KNOWLEDGE
Years of Experience
Need to be a team player, with excellent customer skills in a demanding high-volume manufacturing and technical site.
Drive and/or participate in process improvement initiatives.
Need to have effective communication skills.
Adhere to standard operating processes, procedures, and policies.
Willing to meet people, find improvement opportunities.
Will be on site and require moving between various buildings, and sites within Rochester (car is required)
Desktop/Server/Network field experience
Dell, MAC hardware and support experience desired
Strong Windows Operating XP, Win 7 Win10
Microsoft 0365 experience
OSX, iOS & Android, and Intune or (MDM like) experience
iPhone and Android Phones hardware support experience
Windows Server Admin experience
General VMware System Admin skills