Overview
On Site
USD 120,001.00 - 160,000.00 per year
Full Time
Skills
Customer Support
Call Center
Tier 3
Optimization
Network
IT Infrastructure
IT Management
Microsoft
Management
Help Desk
Technical Support
Military
DoD
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2511929
Location: HONOLULU, HI, US
Date Posted: 2025-12-02
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
This is an opportunity oriented towards SAIC's Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.
Position is contingent upon award or opening on a funded contract.
Positions will be located in Hawaii, Japan and Korea.
SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Responsibilities include:
Qualifications
EDUCATION AND EXPERIENCE:
CERTIFICATION REQUIREMENT:
CLEARANCE REQUIREMENT:
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: HONOLULU, HI, US
Date Posted: 2025-12-02
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
This is an opportunity oriented towards SAIC's Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.
Position is contingent upon award or opening on a funded contract.
Positions will be located in Hawaii, Japan and Korea.
SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Responsibilities include:
- Resolve escalated service requests and technical issues
- Analyze, recommend, and implement IT infrastructure improvements
- Configure, maintain, and troubleshoot systems, networks, and applications
- Support end-users onsite, remotely, and via phone/email
- Provide technical leadership on Microsoft, Apple, and server systems
Qualifications
EDUCATION AND EXPERIENCE:
- Bachelors degree, additional years of experience in lieu of degree may be considered
- 3-5 years' experience managing help-desk support for organizations of over 1000 personnel
- Prior experience providing IT support in Military facilities
CERTIFICATION REQUIREMENT:
- IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level
CLEARANCE REQUIREMENT:
- Must have an active Secret clearance
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.