Overview
On Site
USD 19.95 - 23.10 per hour
Full Time
Skills
Performance Management
Project Management
Preventive Maintenance
Tier 1
Network
Remote Support
Customer Relationship Management (CRM)
Research
Product Development
Training
Knowledge Base
Customer Service
Call Center
Help Desk
Technical Support
Microsoft
Microsoft Azure
Microsoft Windows
Operating Systems
Salesforce.com
Microsoft Outlook
Internet
Mobile Applications
Microsoft Office
Communication
PASS
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues.
Title: Desktop Support
Location: Grand Prairie
Pay: $18-20 per hour
Duration: 6 Month Contract to Hire
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues.
Provides level one technical support to internal clients and external clients.
Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.
Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.
Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.
Document customer information and recurring technical issues to support product quality programs and product development.
Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.
Performs all other duties as assigned.
Requirements
Education and Experience
High School diploma, college degree or equivalent required.
1 year customer service experience in a call center environment.
1 year help desk or technical support experience preferred.
Microsoft O365, AZURE certifications are a plus.
Required skills and abilities
Knowledge and experience with troubleshooting of Windows Operating systems.
Knowledge and experience with troubleshooting, Sales Force, SharePoint, Office 365 applications, especially Outlook.
Ability to install and troubleshoot software.
Ability to configure and support all internet browsers.
Experience with mobile application support preferred.
Knowledge of Microsoft Office Products.
Good written and oral communication skills.
Regular, consistent, and punctual attendance
Must pass Background and drug test
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues.
Title: Desktop Support
Location: Grand Prairie
Pay: $18-20 per hour
Duration: 6 Month Contract to Hire
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues.
Provides level one technical support to internal clients and external clients.
Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.
Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.
Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.
Document customer information and recurring technical issues to support product quality programs and product development.
Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.
Performs all other duties as assigned.
Requirements
Education and Experience
High School diploma, college degree or equivalent required.
1 year customer service experience in a call center environment.
1 year help desk or technical support experience preferred.
Microsoft O365, AZURE certifications are a plus.
Required skills and abilities
Knowledge and experience with troubleshooting of Windows Operating systems.
Knowledge and experience with troubleshooting, Sales Force, SharePoint, Office 365 applications, especially Outlook.
Ability to install and troubleshoot software.
Ability to configure and support all internet browsers.
Experience with mobile application support preferred.
Knowledge of Microsoft Office Products.
Good written and oral communication skills.
Regular, consistent, and punctual attendance
Must pass Background and drug test
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.