IT Support Specialist

Job#: 2085434

Job Description:

Job Title: IT Support Specialist

Location: Onsite, Mechanicsburg, PA

Job Type: Contract

Reports To: IT Manager / Director of Technology

Position Summary:

We are seeking a skilled IT Support Specialist with a strong background in Cisco network infrastructure and virtual server environments. The ideal candidate will be responsible for providing technical support to internal users, maintaining IT systems, and ensuring high availability of infrastructure and applications. This role requires proficiency in Zoom, Active Directory, Microsoft Windows Server, and Office 365 platforms.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, network, and application issues.
• Troubleshoot and maintain Cisco network infrastructure, including switches, routers, and firewalls.
• Manage and maintain virtual server environments (VMware, Hyper-V, or similar).
• Administer Active Directory including user account management, group policies, and security permissions.
• Support and configure Microsoft Windows Servers (2016/2019/2022).
• Assist with Office 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive.
• Provide Zoom platform support for meetings, webinars, and AV configurations.
• Maintain documentation for IT procedures, systems, and troubleshooting processes.
• Monitor system performance and proactively resolve issues to ensure uptime and reliability.
• Work collaboratively with cross-functional teams to support ongoing projects and infrastructure improvements.
• Ensure compliance with IT security policies and best practices.

Required Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in an IT support or system administration role.
• Hands-on experience with Cisco networking equipment and configuration.
• Proven expertise in virtualization platforms such as Cisco Virtual Desktop Infrastructure (VDI).
• Strong knowledge of Windows Server, Active Directory, and Group Policy.
• Experience administering Office 365 and related cloud-based services.
• Proficiency in supporting Zoom for enterprise collaboration.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications (Nice to Have):

• Cisco certifications (e.g., CCNA).
• Microsoft certifications (e.g., MCSA, Microsoft 365 Certified).
• Experience with PowerShell scripting or other automation tools.
• Familiarity with backup/recovery and disaster recovery solutions.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.