Overview
On Site
$28-30
Contract - W2
25% Travel
Skills
IT Support Specialist
Job Details
Pay range: $28-30/hour
Job description
Client is helping our client find an IT Support Specialist to join its team.
In this role, you'll serve as the front-line technical support resource for employees, contractors, and visitors. You'll manage day-to-day user support, device setup, account provisioning, and on-site IT coordination. The role emphasizes user experience and systems readiness, with occasional support for hardware installation projects alongside the field technician.
The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a people-facing environment. You're comfortable juggling multiple requests, documenting solutions, and maintaining a secure, well-run IT operation.
As an IT Support Specialist, you'll:
In this role, you'll serve as the front-line technical support resource for employees, contractors, and visitors. You'll manage day-to-day user support, device setup, account provisioning, and on-site IT coordination. The role emphasizes user experience and systems readiness, with occasional support for hardware installation projects alongside the field technician.
The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a people-facing environment. You're comfortable juggling multiple requests, documenting solutions, and maintaining a secure, well-run IT operation.
As an IT Support Specialist, you'll:
- Prepare and configure laptops and mobile devices for new employees.
- Issue and manage employee badges and physical access permissions.
- Provide front-desk IT assistance and on-site support for employees and guests.
- Troubleshoot user issues and escalate complex technical problems when needed.
- Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
- Support conference room technology, hybrid meetings, and event setups.
- Maintain IT documentation and internal knowledge base articles.
- Occasionally assist with basic cabling, camera, or equipment installation projects.
Ideal candidate profile
- 2+ years in an IT support or helpdesk role in a fast-paced environment.
- Experience with Google Workspace and/or Microsoft 365 administration.
- Familiarity with MDM platforms (Intune, JAMF, Kandji, or similar).
- Excellent communication and problem-solving skills.
- Customer-focused mindset with strong organizational habits.
- Security-first approach to managing user accounts and devices.
- Travel < 25%
Daily tasks
The IT Support Specialist serves as the front-line technical support resource for company employees, contractors, and visitors. You'll manage daily user support, device setup, account provisioning, and on-site IT coordination. This role focuses on user experience and systems readiness, occasionally assisting with hardware installation projects alongside the Field Technician.
Required skills
- Prepare and configure laptops and mobile devices for new employees.
- Issue and manage employee badges and physical access permissions.
- Provide front-desk IT assistance and on-site support for employees and guests.
- Troubleshoot user issues and escalate complex technical problems when needed.
- Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
- Support conference room technology, hybrid meetings, and event setups.
- Maintain IT documentation and internal knowledge base articles.
- Occasionally assist with basic cabling, camera, or equipment installation projects.
Business driver of role
Fast-growth autonomous vehicle and robotics company scaling safe, secure, and reliable delivery solutions. We build very real products that operate in the real world - and our team moves fast. Our work is deeply collaborative across engineering, operations, product, and safety. We care about building well, supporting one another, and doing things the right way.
#ESJ
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