Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
IT Support
Support enginner
Mac
MacOS
Account Management
Imaging
Windows
Desktop Support
HelpDesk
ITIL Service model
IT Operations
Job Details
"We need Independent candidates only"
We are looking for IT Support Specialist, It's a 12+ Months Contract (Contract to Hire (C2H)), all IT-related issues in our fast-growing pharmaceutical organization. The ideal candidate will have strong technical expertise in Windows, account management, and imaging, with Mac experience being a strong plus.
Responsibilities:
- 2+ years of IT service desk/help desk experience.
- Strong knowledge of Windows/Mac, cloud applications, and mobile devices.
- Provide first-level IT support (in-person, phone, remote).
- Troubleshoot hardware, software, and account access issues.
- Manage ITIL service operations (incidents, requests, problems, access).
- Support desktop imaging, application setup, and onboarding for new hires.
- Create and maintain IT documentation and knowledge base.
- Excellent communication and customer service skills.
- Experience in pharma/biotech or fast-growing companies is a plus.
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