Overview
On Site
USD 1-1
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
IT Specialist
Desktop Support
Help Desk
Technical Support
IT Operations
IT Troubleshooting
Windows Support
MS Office 365
VPN Support
Adobe Support
McAfee
LogMeIn
Encryption
Printer Support
Scanner Support
Monitor Support
Peripheral Devices
End User Computing
Desktop Support Technician
Laptop Support
Surface Pro Support
Active Directory
AD Domain Environment
Software Installation
Software Troubleshooting
Network Troubleshooting
Command Line
System Upgrades
IT Training
Employee Support
Hardware Maintenance
Application Support
System Administration
IT Documentation
Network Maintenance
IT Security Tools
Job Details
This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Handle business-critical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies, hardware, and software
- Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
- Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware, and provide technical support when needed
Required skills and qualifications
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. | Required | 3 | Years |
| Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. | Required | 3 | Years |
| Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. | Required | 3 | Years |
| Active Directory domain environment | Required | 3 | Years |
| Proficient at software installs and troubleshooting | Required | 0 | |
| Some networking knowledge, along with the ability to troubleshoot network issues from the command line. | Required | 0 |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.