Overview
On Site
$DOE
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 9-18 month(s)
Skills
Help Desk Support
ITAM
Windows operating systems
Job Details
We are looking for ITAM Desktop Tier III Technician (Min 5+ years of exp) HYBRID (Webcam Interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 9-18 Months +
Location: Washington DC 20024
Immediate interviews Webcam Interviews ONLY
ITAM Desktop Tier III Technician
Hybrid position - local candidates only
Hybrid position - local candidates only
Position Summary:
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities:
1. Advanced Imaging, Configuration, and Deployment
Perform advanced imaging and configuration of Windows-based desktops and laptops.
Deploy and set up hardware, ensuring all devices are properly configured.
2. Break/Fix Troubleshooting and Tier III Support
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
3. Onboarding and User Support
Support onboarding by configuring and deploying user-specific hardware and software.
Provide guidance and training to end-users.
4. IT Asset Management
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
5. Process Improvement and Collaboration
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills:
Minimum 5 years of experience in providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications:
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| Experience in providing help desk support for Windows operating systems. | Required | | 5 |
| Strong understanding of endpoint protection and management tools. | Required | | 0 |
| ITIL v4 Foundation Certification. | Required | | 0 |
| CompTIA A+ Certification or equivalent technical support certification. | Required | | 0 |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.