Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 4 month(s)
Skills
IVR
Contact Center
voice
Nice InContact CCaaS
CHAT
E-MAILS
Job Details
IVR / Contact Center Engineer
Duration: 4-6 Months C2H
Location: Dallas Texas (minimum 3 days from office)
- Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including all contact channels (voice, chat, and email).
- Provides support for development, implementation, and live production.
- Contributes to and maintains processes and standard operating procedures (SOPs).
- Analyze, design, implement and support contact center solutions to meet the technical and business requirements.
- Act as the subject matter expert for contact center team to support business requirements, Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed.
- Pilot emerging technologies to maintain and increase the business's competitive advantage, run projects from end to end related to contact center.
- Maintain system documentation and knowledge base articles for the support of contact center applications.
- Develop and implement training materials.
Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.