Overview
Hybrid4 days WFO required
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Business analysis
Stakeholder Management
IVR
Contact center
Job Details
Role: Business Analyst with IVR contact center
Location: Charlotte, NC (Hybrid- 4days WFO)
Type: Contract Position
Exp: 6+ Years
Job Description Required Skills:
- 6+ years of Business Analyst experience.
- Strong knowledge of IVR platforms, ACD, call routing, CTI, and contact center operations.
- Experience with requirements gathering, BRD/FSD creation, and process documentation.
- Familiarity with tools like Visio, Lucidchart, or call-flow design tools.
- Excellent communication and stakeholder management skills.
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