IVR Chatbot Developer

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 month(s)

Skills

Genesys

Job Details

Title: IVR Chatbot Developer

Hybrid - 3 days on site- local to Newark, NJ (Preferred) or candidates willing to relocate

Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Update:

The position is Genesys focused. They do lots of bots work.

Looking for someone with hands-on experience with Architect Flows (knows different types of Architect flows and knows how to use those types).

Experience with Genesys APIs - what can or cannot be done, everything that comes with architect flows

They are not looking for people who have configuration background anymore.

No specific language, doesn't need those with workforce management expertise.

Specific to IVR on Genesys platform.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.