IVR Developer, Contact center Domain

Overview

On Site
$55 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Cisco
Genesys
Customer Relationship Management (CRM)
VoIP
Telephony
SIP
Customer Experience
JavaScript
Java

Job Details

Job Title: IVR Developer Contact Center Domain
Location: Phoenix, AZ (Local Candidates Only)/ Contract/ Onsite role

Job Summary

We are looking for an experienced IVR Developer with strong expertise in contact center platforms and call flow optimization. The ideal candidate will have hands-on development experience in Genesys, Avaya, or Cisco IVR systems, and should be comfortable integrating solutions with telephony and CRM systems. This is an onsite contract role in Phoenix, AZ and open to local candidates only.

Responsibilities

  • Design and implement IVR solutions for enterprise contact center platforms.

  • Optimize call flows to improve customer experience and efficiency.

  • Integrate IVR with telephony infrastructure and CRM systems.

  • Collaborate with business and technical teams to deliver scalable solutions.

Skills Required

  • Hands-on experience in IVR development (Genesys, Avaya, Cisco).

  • Strong knowledge of SIP, VoIP, and telephony protocols.

  • Proficiency in scripting: VXML, Java, JavaScript.

  • Experience with API integrations for CRM and telephony systems.

  • Strong problem-solving and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Purple Drive Technologies LLC