Infor CSI Application Administrator

Resource 1 is seeking an Infor CSI Application Administrator for a remote contract-to-hire opportunity. The Application Administrator will play a crucial role in overseeing and maintaining the Infor CSI ERP system, offering technical support to users, and safeguarding data integrity and security. This position requires a deep understanding of cloud-based/SaaS ERP systems and hands-on experience with Infor CSI.

Responsibilities:

• Monitor the performance of Infor CSI ERP system and promptly address issues to minimize downtime.
• Troubleshoot system-related problems and implement effective solutions, escalating complex issues to Infor Support as necessary.
• Configure and maintain user profiles, permissions, and security settings to protect data integrity and ensure privacy.
• Provide technical support to end-users, resolving inquiries and issues in a timely manner.
• Manage data within the Infor CSI system, including data imports, exports, and conducting data integrity and quality checks.
• Assist in the creation of regular and ad-hoc reports to support business operations.
• Create and maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides.
• Develop and deliver end-user training to ensure proficient utilization of the Infor CSI system.

Requirements:

• 3-5 years of experience as a cloud-based/SaaS ERP Application Administrator is required.
• 1+ years of experience with Infor CSI is required.
• Experience with the Birst reporting tool would be a plus.
• Strong problem-solving skills and the ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills to provide effective technical support.
• Proven ability to work independently and proactively manage ERP systems.
• Knowledge of best practices in data security and integrity.
• Exceptional organizational and documentation skills.