Information Systems Support Analyst

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The Information Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of others and keeping the supervisor updated. Incumbents at this level perform the most difficult and responsible types of duties assigned to classes within this series including serving as a project lead over staff responsible for maintaining client computer information systems and computer servers, researching and recommending new hardware and software components, and providing related support to the users.

Information Systems Analyst

San Jose, CA

Leads and participates in the work of staff responsible for maintaining the computer servers and information systems.
Performs basic project administration tasks such as coordinating work discussions, and / or schedules, and leading team meetings to discuss project issues.
Consults with system users on systems problems and operational problems.
Studies software, network and/or server traffic and performs capacity and growth planning.
Analyzes Data Center network problems, operations, and configurations.
Researches and recommends new hardware and software components.
May administer one or more components such as user software, user hardware, Microsoft Office software (Windows 7 or greater), internet/intranet, or enterprise email system.
Troubleshoots operational and maintenance problems.
Prepares system requirements and computer system design specifications and works with outside contractors as needed.
Installs computer hardware, software upgrades, and peripherals.
Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one.
Communicates project status, resolving project issues, problems, and changes.
Reviews and evaluates work products, methods and procedures, and identifies and resolves problems.
Performs administrative tasks such as paying bills and invoices, entering SAP requisitions, drafting memoranda, and leading major and minor procurements.
Manages and leads projects using personnel, consultants, and contractors, as needed.
Maintains technical and functional competency in the applications utilized by the assigned department.
May be required to monitor project expenditures, recommending adjustments as necessary.
Performs related duties as required.