Information Systems Support Specialist - Horizons - FT

Ensure proper computer operations that enable customers to accomplish business requirements. This includes resolution of technology issues reported by individuals in the organization; configuration and maintenance of client-side physical and virtual desktops and mobile devices; desktop application installation, documentation, support, and upgrades; provide instruction and technical support to our staff; and maintaining a business knowledge of how end user devices are utilized by the organization.
Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Ensure the day-to-day reliability, availability, and acceptable performance of the desktop/mobile environment by providing first level technical support of problem escalation and assignment
• Answer requests for assistance promptly, courteously, and professionally to provide superior levels of customer service while gathering the necessary information to determine the resolution process
• Resolves issues, prioritizes incoming requests, and appropriately works or assigns support tickets
• Research existing, initiate new, and/or update documentation
• Perform hands-on or remote fixes at the desktop level, including installation and upgrades of software, installation of hardware and peripherals, and configuration of systems and applications
• Perform preventative maintenance, including checking and cleaning of workstations, printers and peripherals
• Manage and support Active Directory objects in multiple domains
• Demonstrate the ability to process and set-up system accounts according to established procedures
• Be willing to provide on-call and after-hours support as required
• Act in accordance with the established mission, vision, and values.
• Abide by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Maintain effective communication and professional working relationships with patients/clients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.

General Responsibilities:

• Perform other duties as assigned.

People Management Responsibilities:

Does this position have people management responsibilities?:

Yes No

"Yes" indicates that this position entails overseeing and guiding team members, encompassing employment decisions and/or suggestions, as well as conducting formal performance assessments.

"No" indicates that this position does not involve managing team members.

Minimum Qualifications:

Required Education and Experience

• At least 2 years in a client support role within a medium to large enterprise environment
• At least 2 years of hands on experience with Windows technologies (Active Directory, GPOs, Microsoft Windows, etc.)

Required License/Certifications/Registrations

• none

Preferred Qualifications:

Preferred Education and Experience

• Associates Degree in computer-related technology field
• Experience in healthcare-related field

Preferred License/Certifications/Registrations

• CompTIS A+

Knowledge, Skills, and Abilities:

• Proficient with implementation, administration, maintenance, and support of Google Workspace, Microsoft desktop operating systems, Microsoft Office, virtualization technologies such as Citrix Workspace, and mobile device platforms in an enterprise environment
• Must be able to maintain confidentiality of work related information and materials, and have knowledge of applicable data privacy practices and laws
• Knowledge of basic computer hardware
• Highly self-motivated and attentive to detail
• Solid understanding of change management processes
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Physical Requirements:

With or without accommodation.

• Medium Work: Occasionally exerting up to 50 lbs - constantly exerting up to 10 lbs. 26-50% of the day may be standing or walking.

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.