Overview
Remote
$100,000 - $120,000
Full Time
Skills
EnterpriseOne
JD Edwards
ticket
Distribution
SQL
Business Analyst
Job Details
JDE Business Analyst
100% Remote
Full Time
$100,000 to $125,000 Salary
Top Skills
1. JDE E1 Distribution & Warehousing Modules (sub-modules: pick, pack, n ship)
2. Ticket Monitoring
Job Description
This position will be part of the Run and Maintain team, delivering functional support for our ERP JDE E1 across all business areas within the client in the Americas region. Key responsibilities include managing the creation, maintenance, and optimization of shipping and stock labels, as well as providing comprehensive support for the distribution module, with a specific focus on purchasing and warehouse management. The role involves close collaboration with cross-functional teams to understand business requirements, troubleshoot and resolve issues, and implement process improvements. Additionally, the position will work alongside end-users to ensure effective utilization of the JDE E1 system, fostering an environment of continuous improvement and operational excellence.
Monitor ticket applications for the JDE E1 queue, ensuring compliance with defined SLAs.
Respond to support tickets regarding error fixes and enhancements.
Set up user accounts for applications used in the Warehouse.
Provide functional support for JD Edwards E1 distribution modules, focusing on Purchasing and Warehouse Management (Pick, Pack, Shipping).
Support existing stock and shipping labels by assisting end-users, identifying root causes of issues, and implementing necessary improvements.
Develop functional specifications for new labels based on customer requirements. Collaborate closely with the technical team to ensure proper testing, configuration, and documentation of changes.
Support system enhancements, integrations, and other projects impacting distribution and label management.
Develop and maintain Hubble reports.
Create documentation to assist the business with recurring issues (KBA Knowledge Base Articles)
Perform administrative and other duties as assigned.
Train end-users on system functionality.
Support stakeholders in understanding their requirements and addressing their concerns.
Additional Skills
BS or BA degree required.
At least 2 years of experience in an IT Business Analyst role focused on Production Support and Small Enhancements.
Knowledge of ticket systems such as ServiceNow or OTRS.
Experience with JD Edwards EnterpriseOne (Distribution Module/Labels).
Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
Experience with Hubble/ReportsNow in report development.
Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
Understanding of ITIL concepts.
Strong teamwork and collaboration skills.
Excellent problem-solving abilities.
Customer service orientation.
Willingness to learn and a hands-on attitude.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.