Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 6 month(s)
No Travel Required
Skills
Genesys Cloud CX
NonVoice ChatSMS
CRM Dynamics
Job Details
Role Name: Genesys Senior Developer
Location: San Francisco
Contract
Only accepting resumes with 10+ years of experience and strong Financial/Banking background.
Job Description:
Genesys Senior DEV
- Minimum 5 to 9 years of application development experience implementing multichannel self-service and OmniChannel Orchestration Routing on Genesys Cloud CX
- Functional and hands on experience on development on Voice and NonVoice ChatSMS Email Bot etc applications solutioning using Genesys Cloud CX Architect
- Experience in implementing third party integration like AWS Lambda Lex Polly Workday and CRM Dynamics etc
- The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media Genesy Agent Copilot and Genesys AI features
- Thorough understanding of Genesys Framework Integration with internal and external components
- Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies
- Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
- Knowledge of WFM Reporting and Analytics using Genesys developer API
- Experience in a single complex development environment or across multiple platforms.
- Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
- Ability to work effectively in a remote virtual and global environment.
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