Job Opportunity- Content Operations - Content Strategist III

Description:
We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.

Responsibilities:
-Write, edit, test and improve Help Center articles and customer support responses based on content strategy
-Write, edit, test and improve content to enable our support LLM
-Apply, maintain, and evangelize content standards and best practices
-Use data to make content decisions and influence partners to improve WhatsApp's support experiences and troubleshoot known issues.
-Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
-Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
-Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.

Minimum Qualifications:
-Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
-5+ years working in a technical writing or content strategy role
-6+ months experience working in and optimizing content for Generative AI and/or LLMs
-Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
-Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
-Experience with content management systems (CMS)
-Experience with project management tools

Preferred Qualifications:
-Project management experience, working through ambiguity and managing competing priorities.
-Knowledgeable in data analysis, editing XML and using AI tools.

Benefits Info:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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