Job Title: Endpoint / Device Management Lead & HD Integration

Overview

On Site
Depends on Experience
Full Time
Accepts corp to corp applications
100% Travel
Able to Provide Sponsorship

Skills

Android
Endpoint Protection
HD
Hardening
Help Desk
IOS Development
IT Management
Continuous Improvement
Dashboard
Documentation
Encryption
End-user Computing
Auditing
Collaboration
Communication
Computer Networking
Conflict Resolution
IT Service Management
KPI
Leadership
Mobile Device Management
OS X
Patch Management
Vulnerability Management
Problem Solving
Microsoft Windows
Regulatory Compliance
Remote Support
Service Delivery
Tier 1
Training
User Experience
Management
Lifecycle Management
Inventory
Master Data Management
Microsoft Azure

Job Details

Hello Connections,

Job Title: Endpoint / Device Management Lead & HD Integration

Location: City Hall, Buffalo, NY

Employment Type: W2

Job Summary:

The Endpoint / Device Management Lead will be responsible for leading the enterprise endpoint management strategy across Windows, macOS, iOS, and Android platforms. This role will oversee Microsoft Intune and Jamf Pro environments, ensure device security and compliance, and integrate endpoint operations with the Help Desk (HD) to improve service delivery, automation, and user experience. The position plays a critical role in vulnerability management, endpoint lifecycle governance, and modern workplace transformation.

Key Responsibilities

Endpoint & Device Management

  • Lead enterprise endpoint management using Microsoft Intune for Windows, iOS, Android, and macOS devices.
  • Architect, deploy, and maintain MDM/MAM policies, configuration profiles, compliance policies, and conditional access.
  • Manage Jamf Pro (200+ level) for Apple device lifecycle, including enrollment, configuration, patching, and inventory.
  • Oversee device provisioning, Autopilot, enrollment workflows, and zero-touch deployments.

Security & Vulnerability Management

  • Implement and manage Device Vulnerability Management, ensuring timely remediation of endpoint risks.
  • Partner with security teams to enforce endpoint hardening, patch management, encryption, and compliance standards.
  • Monitor device health, security posture, and audit readiness in alignment with government IT policies.

Help Desk (HD) Integration & Operations

  • Integrate endpoint management tools with Help Desk / ITSM platforms to streamline incident, request, and change workflows.
  • Enable Tier 1 3 support teams with automation, self-service, and standardized troubleshooting processes.
  • Develop runbooks, SOPs, and knowledge articles to improve first-call resolution and reduce escalations.

Leadership & Collaboration

  • Act as the technical lead and subject matter expert for endpoint technologies across departments.
  • Collaborate with infrastructure, security, networking, and application teams to ensure seamless device operations.
  • Provide mentoring, training, and guidance to desktop support and endpoint engineers.
  • Governance & Continuous Improvement
  • Define endpoint standards, policies, and lifecycle management practices.
  • Drive continuous improvement initiatives focused on performance, security, and user experience.
  • Prepare reports and dashboards on device compliance, vulnerabilities, and operational KPIs.

Required Skills & Qualifications

Technical Skills

  • Strong hands-on experience with Microsoft Intune (Endpoint Manager).
  • MD-102 certification (Endpoint Administrator) Required or preferred.
  • Advanced expertise in Jamf Pro (200+) administration and Apple ecosystem management.
  • Experience with Device Vulnerability Management and endpoint security controls.
  • Knowledge of Windows 10/11, macOS, iOS, Android enterprise management.
  • Familiarity with Conditional Access, Azure AD, and identity-driven device security.

Professional Skills

  • Proven leadership experience in endpoint or EUC environments.
  • Strong problem-solving and analytical skills.
  • Excellent communication and documentation abilities.
  • Experience working in government, municipal, or large enterprise environments is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.