Jr. Cloud Support Engineer

Job Description

A leading technology services provider is seeking a Cloud Run Operator to join their remote team. As a Cloud Run Operator, you'll be responsible for maintaining stable, secure, and high-performing cloud infrastructure for HMS-hosted environments. You will monitor system performance, manage incidents, and support infrastructure automation while ensuring operational continuity across AWS and hybrid environments.

Required Skills & Experience

• Proficient in scripting and programming languages including PowerShell, SQL, Bash, and Ruby
• Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management
• Familiarity with Linux distributions, particularly Red Hat and CentOS
• Working knowledge of relational database systems (RDBMS), particularly Oracle
• Hands-on experience with configuration and state management tools, specifically Chef
• Skilled in deploying and managing cloud-based infrastructure with a solid understanding of networking concepts including VPNs/IPSec, VLANs, routing tables, ACLs, and security groups
• Experience working with AWS (or equivalent IaaS providers), including services such as VPC, EC2, S3, IAM, Route 53, SSM, and Lambda
• Proven experience maintaining and supporting Windows environments and enterprise networks

Desired Skills & Experience

• Experience developing or maintaining automation scripts for system operations
• Strong background in incident response and operational troubleshooting
• Familiarity with monitoring and alerting tools within AWS environments
• Excellent documentation and communication skills for tracking changes, incidents, and resolutions

What You Will Be Doing

• Maintain stable and reliable cloud infrastructure for HMS-hosted environments
• Ensure daily monitoring, alert response, and incident management according to HMS standards
• Provide on-call support during rotation periods for after-hours incidents and escalations
• Deliver system performance and availability reports
• Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems
• Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)
• Execute and maintain automation scripts for operational efficiency
• Document all changes, incidents, and troubleshooting steps in tracking systems
• Participate in handover and knowledge transfer sessions to ensure smooth transitions

Daily Responsibilities
100% hands on learning and growing

The Offer
You will receive the following benefits:

• Remote flexibility
• Medical Insurance
• Dental Benefits
• Vision Benefits

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.