Knowledge Management Specialist

Req ID: 37582

Summary

Knowledge Management Specialist

Washington, DC - Hybrid

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a Knowledge Management Specialist to support knowledge capture, organization, and dissemination for FCC IT tools and systems. This role involves creating and maintaining user-friendly knowledge articles, documentation, and repositories to enhance end-user adoption and improve IT service delivery.

Responsibilities

• Develop, maintain, and publish knowledge base articles, job aids, FAQs, and other end-user documentation.
• Ensure knowledge content is accurate, consistent, and aligned with FCC standards and ITIL best practices.
• Collaborate with technical teams, system owners, and training staff to translate technical features into clear, user-oriented knowledge content.
• Manage knowledge repositories (e.g., ServiceNow Knowledge Base, SharePoint) for accessibility and usability.
• Collect user feedback and analyze knowledge article usage to continuously improve knowledge content.
• Support knowledge governance, taxonomy, and version control processes.
• Other duties as assigned.

Qualifications

• Bachelor's degree (no experience required), OR
• Associate and 2+ years of relevant experience; OR
• High School and 4+ years of relevant experience
• Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring

Knowledge, Skills, and Abilities:

• Experience with ITIL/ITSM processes and tools (e.g., ServiceNow Knowledge Base)
• Strong technical writing and communication skills
• Familiarity with NIST, FISMA, or other federal IT compliance frameworks
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

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#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage

USD $64,200.00/Yr. Up to USD $90,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program