Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Contract
Skills
Production Support
JD
Data Link Layer
Application Support
SQL
Unix
Linux
Scripting
IT Service Management
ServiceNow
JIRA
BMC Remedy
Dynatrace
CA Workload Automation AE
Job Scheduling
ITIL
Change Management
Communication
Stakeholder Management
Capital Market
Banking
Financial Services
Apache Kafka
RabbitMQ
Cloud Computing
Microsoft Azure
Job Details
We need candidates who have experience supporting one or more of the these platforms - Broadridge product experience etc and must be well versed in ITIL methodologies.
Please share relevant profiles at the earliest for the detailed JD below.
Support Anaylst Role JD
Required Skills & Experience:
- 5+ years of experience in L2 application support.
- Understanding of Capital Markets domain and exposure to support on Broadridge product experience etc.
- Proficiency in SQL, Unix/Linux, and scripting for support tasks.
- Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
- Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS.
- Working knowledge of Autosys or similar job scheduling tools.
- Understanding of ITIL processes (Incident, Problem, Change Management).
- Excellent communication and stakeholder management skills.
- Experience in Capital Markets, Banking, or Financial Services domain.
- Exposure to message queuing systems (e.g., Kafka, RabbitMQ) is a plus.
- Familiarity with cloud platforms like Microsoft Azure is an advantage.
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