Lead Solutions Architect

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION: The solution architect is responsible for designing the overarching technical vision of EVERSANA's Omnichannel offerings, building the bridge between business needs and technology solutions. Working closely with the Product Manager and Director of Development, this role designs, describes, and helps to manage the overall capabilities of the omnichannel ecosystem and each of its parts. This role is responsible for contributing to business and functional requirements, adhering to company and industry standards. Candidates for this role have intermediate to advanced experience with solutions involving components from Amazon Web Services and marketing automation platforms.

The ideal candidate for this position has experience working in the pharmaceutical industry and is aware of US laws and regulations pertaining to sales and marketing activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Researching the capabilities of all systems within and adjacent to the scope of our omnichannel ecosystem and upcoming roadmap
• Providing recommendations and roadmaps for proposed solutions
• Performing design, debug, and performance analysis on solutions
• Documenting and sharing best practice knowledge for new solutions
• Advocating for process improvements and helping develop solutions
• Regularly communicating new features and benefits to partners, customers, and other stakeholders
• Providing technical leadership to a team throughout the project lifecycle
• Contributing to proof-of-concept projects to validate your proposed solution
• Reviewing and validating implemented solutions developed by other team members
• Being able to work independently on a project but also collaborate with other solution architects and stakeholders to exchange information and expand overall knowledge in the practice
• Managing time expeditiously in a fast paced, growing, and continuously changing environment. Be able to focus on delivery regardless of environmental distractions
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel (up to 10%)
• Hours (8+ hours per day, five days a week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• 7-10 years of professional solution architecture experience
• 4+ years of digital marketing-specific experience
• Product development experience required
• Understanding of Agile Scrum and Kanban Product Development Methodologies
• Strong organizational and self-management skills
• Excellent verbal and written communication skills
• Presentation software skills
• Research, analytical, and problem-solving skills
• Skilled in exercising initiative and using good judgment to make sound decisions
• Skilled in guiding and training less experienced staff
• Knowledge of and adherence to change control standards and procedures, problem resolution, and troubleshooting techniques
• Proficiency in Microsoft 365 applications (Outlook, Word, PowerPoint, etc.)
• PREFERRED QUALIFICATIONS:
• Education
  • Degree in technology such as computer science, engineering, information technology, or similar strongly preferred
• Experience and/or Training
  • Cloud computing platforms such as AWS (Amazon Web Services), Azure, or Google Cloud Platform (Google Cloud Platform), with hands-on experience in deploying and managing resources in a cloud environment
  • Familiarity with marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Marketo, etc., demonstrating a level of experience in developing and executing targeted marketing campaigns, automating workflows, and optimizing customer engagement strategies
  • Proficiency in diagramming tools such as Miro, Gliffy, Draw.io, or similar, for creating clear and visually compelling representations of workflows, processes, and system architectures

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient's best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $140,000 to $190,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

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