MSP Systems Engineer // Level 3

Job Description
A growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking an experienced Level 3 Systems Engineer to join our technical team. This senior-level position is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys solving complex infrastructure challenges across diverse client environments.

You'll be responsible for advanced systems implementation, Microsoft 365 migrations, virtualization projects, and escalated troubleshooting. This role involves a mix of hands-on engineering, solution design, and mentorship of junior team members. You will play a key role in ensuring the reliability, scalability, and security of client systems across on-prem and cloud environments.
Required Skills & Experience

• 5+ years of experience in IT infrastructure or systems engineering roles, preferably within an MSP environment
• Strong hands-on experience with VMware vSphere/ESXi environments, including configuration, clustering, and performance tuning
• Proven expertise in Windows Server installation, configuration, and maintenance (2016/2019/2022)
• Demonstrated experience performing Microsoft 365 migrations (Exchange Online, Teams, SharePoint, and Intune)
• Strong understanding of Active Directory, Group Policy, DNS, DHCP, and related services
• Experience with Azure AD Connect, hybrid environments, and identity management
• Familiarity with network fundamentals - VLANs, VPNs, routing, and firewall configuration
• Proficiency with system monitoring, patch management, and backup/disaster recovery solutions (Datto, Veeam, etc.)
• Excellent troubleshooting, documentation, and communication skills
• Customer-first mindset with the ability to manage multiple client projects simultaneously

Desired Skills & Experience

• Experience designing and implementing VMware and Hyper-V infrastructures
• Familiarity with scripting and automation (PowerShell preferred)
• Exposure to Azure IaaS and virtual networking
• Experience performing tenant-to-tenant Microsoft 365 migrations
• Strong understanding of cybersecurity best practices, MFA, and endpoint protection platforms
• Previous experience mentoring Tier 1-2 technicians or leading project implementations
• Experience using PSA/RMM tools (Autotask, N-able, ConnectWise, or similar)

What You Will Be Doing

• Design, implement, and maintain VMware virtualization environments for client infrastructures
• Build, configure, and deploy Windows Server environments, including Active Directory, DNS, and DHCP
• Plan and execute Microsoft 365 migrations, ensuring minimal downtime and data integrity
• Provide Tier 3 escalation support for complex server, cloud, and networking issues
• Collaborate with project managers to scope, plan, and deliver client infrastructure projects
• Lead technical initiatives for system upgrades, migrations, and security improvements
• Work with clients to assess environments and recommend scalable technology solutions
• Maintain accurate documentation for systems, configurations, and project changes
• Assist in developing internal best practices and knowledge base documentation
• Mentor junior technicians and contribute to team training initiatives

Tech Breakdown

• 40% Server & Virtualization (VMware, Windows Server builds, AD/GPO)
• 30% Cloud & Migrations (Microsoft 365, Azure, Intune)
• 20% Escalated Support & Troubleshooting (Tier 3, infrastructure, networking)
• 10% Client Consultation & Documentation

The Offer
You will receive the following benefits:

• Competitive salary commensurate with experience
• 401(k) with employer match
• Health, dental, and vision insurance
• Generous PTO and paid holidays
• Paid training, certification reimbursements, and professional development opportunities
• Hybrid work flexibility
• Bonus opportunities and employee referral incentives

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.