Manager - IT Applications Development (Common Use Workstations)

Description

Job overview and responsibilities

The Manager - IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United's employee software. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.

• Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners and IATA industry standards in shared workstation hardware and software(s).
• Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and impactful team
• Effectively handle and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Ensure technology solutions align with architectural and evolving security standards
• Collaborate with senior business and technology leaders to drive important initiatives
• Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership
• Coordinate operational impact troubleshooting sessions, build documentation and user stories for enhancements
• Manage Common Use lab space for testing, troubleshooting, and vendor certification readiness, including the addition of new vendor's equipment
• Communicate across 30+ internal application teams and many external stakeholders
• Report status & risks for execution to leadership with limited oversight

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 4+ years of application delivery and life cycle management experience
• Consistent record of ownership and successful delivery
• Strong planning, task creation, delegation, and organizational skills
• Strong verbal and written communication skills and the ability to clearly outline & communication ideas to a variety of technical and non-technical audiences
• Exceptional analytical, problem-solving, and decision-making skills
• Ability to quickly triage and drive the resolution effort for production support situations
• Passionate about the growth, development, and success of team members
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Up to 15% travel required, from Chicago location

What will help you propel from the pack (Preferred Qualifications):

• Airline industry knowledge or experience
• Experience with Common Use Terminal Equipment (CUTE) or Common Use Passenger Processing Systems (CUPPS)
• Experience working with operations/business critical, high-availability systems
• Application management in a mix of cloud and on-prem infrastructure
• Familiarity with network operations & connectivity (IP address, host name or DNS)