Messaging NOC/Voice NOC

Overview

On Site
$25 - $30
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Message
Voice
NOC
Network

Job Details

Job Title: -Senior Technical Messaging NOC/Voice NOC

Location: -Dallas, TX / Kansas City, KS--5 Days working

Duration: -Contract

Work Hours: Night Shift --10-hour shifts.

Job Description:

Senior Technician Network Operations Centre (NOC)

Role Level

Senior Technician (Non-engineering role).

Scope and Responsibilities

Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).

Lead and mentor NOC personnel, offering technical guidance and skill development.

Develop and maintain training programs and operational documentation.

Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.

Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.

Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.

Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.

Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.

Technical Experience and Skills

4 7 years of technical experience in telecom or network operations.

Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.

Strong expertise in core networking protocols and diagnostic tools.

Proficient in using standard tools such as Microsoft Office and relevant network databases.

Education

High School Diploma or GED (required).

Work Schedule and Travel

10-hour shifts.

Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.