Mobile Device Asset Analyst

POSITION OVERVIEW:
The Contract Mobile Device Analyst will assist with the day-to-day management, ordering, and support of the organizations mobile devices. This role will work with the current mobile team to ensure mobile assets, including smartphones, tablets, and B-to-B SIMs, are properly provisioned, tracked, and maintained to support enterprise operations. This is a 9 month project with a pay range of $30 to $41.75 per hour.

Key Duties and Responsibilities

• Manage the end-to-end mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning of smartphones, tablets, (Android and iOS), MIFI devices and Machine to machine services.
• Receive and inventory all Mobile orders
• Maintain accurate and up-to-date inventory records of all mobile devices and associated assets.
• Assist with audit to reconcile physical inventory with digital records.
• Provide support for mobile device-related questions, issues, including connectivity problems, application support, device set up support, and device troubleshooting.
• Utilize a helpdesk ticketing system (e.g., ServiceNow) to log, track, and resolve user support requests efficiently.
  
  
• Work within the Verizon Enterprise Portal to place orders, manage accounts, and troubleshoot billing or service issues.
• Manage device and policy configurations using a Mobile Device Management (MDM) platform, such as Intune.
• Collaborate with vendors to ensure service delivery and resolve escalations.
• Required Skills and Qualifications
  
  • Proven experience in managing and supporting a large fleet of mobile devices in an enterprise environment.
  • Proficiency in using the Verizon Enterprise Portal for device ordering, reports, and account management.
  • Strong knowledge of various wireless plans and data management best practices.
  • Hands-on experience with a Mobile Device Management (MDM) platform, with a strong preference for Intune.
  • Experience with a helpdesk ticketing system, such as ServiceNow, is essential.
  • Familiarity with both Android and iOS operating systems.
  • Excellent communication skills, with the ability to provide clear and patient support to end-users.
  • Strong organizational skills and attention to detail.

Pay Details: $30.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.