Overview
Skills
Job Details
Local Consultants Only.
NCino Support Analysts Production Support Analyst L3
Charlotte, NC or Chandler, AZ
Candidates must work onsite 3x a week
Contract to Hire
Candidate needs to have a production support background with an application from an L3 perspective. In addition, an understanding of commercial credit and nCino/Salesforce hands on experience.
Top 3 requirements:
- Production Support L3 experience
- Resolve high level/complex issues during releases and conversions for up to 1000 users
- "White glove service for command center"
- Will resolve issues via email and using MS Teams
- BAU outside of conversions and releases this person will be responsible for overseeing L1 and L2 teams
- nCino or Salesforce (someone with nCino is priority and that's who will get the job)
- Commercial credit experience
Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives. Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate. Review strategic approaches and effectiveness of support function and business performance. Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations. Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans. Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives. Influence, guide and lead less experienced Strategy and Execution staff within the group. Required Qualifications: 5+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.