NOC Technician (Junior Role)

Job Title: NOC Technician (Junior Role)

Location: Dallas, TX / Kansas City, KS (Onsite, 5 Days a Week)

Shift: Night Shift (10-hour shifts)

We are seeking a Senior Technician Network Operations Centre (NOC) to join our team. This is a hands-on, non-engineering role focused on providing 24/7 monitoring, troubleshooting, and operational support for telecom and messaging platforms. The ideal candidate will bring strong expertise in telecom networks and messaging technologies while leading and mentoring NOC personnel to ensure seamless operations and network stability.

• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.

  Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.

  Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.

  Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.

  Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.

  Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.

  Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

  Technical Experience and Skills

  2 5 years of technical experience in telecom or network operations.

  Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).

  Strong expertise in core networking protocols and diagnostic tools.

  Effective leadership, communication, and documentation skills.

  Proficient in using standard tools such as Microsoft Office and relevant network databases.

  Education

  High School Diploma or GED (required).

  Work Schedule and Travel

  10-hour shifts.

  Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.

Experience & Skills

• 2 3 years of experience in telecom or network operations.

• Strong expertise in core networking protocols and diagnostic tools.

• Proficiency with Microsoft Office and network database tools.

Education

• High School Diploma or GED (required).

Work Schedule

• Night shift, 10-hour shifts.

• Flexibility to handle urgent troubleshooting outside of regular hours.

This is an opportunity to leverage your telecom and messaging expertise in a high-impact role, ensuring the stability and performance of critical network systems. You'll play a key role in mentoring the NOC team and driving operational excellence.