Overview
On Site
USD 21.00 - 25.00 per hour
Full Time
Skills
Project Management
Preventive Maintenance
Performance Management
Customer Support
Field Operations
Repair
Training
Issue Tracking
Management
Documentation
Sonet
Network Administration
NMS
Technical Support
Network
Customer Service
LAN
WAN
DWDM
MPLS
Multitasking
Optical Fiber
Testing
Test Equipment
Nokia
Technical Training
NOC
Telecommunications
Soft Skills
Communication
Customer Facing
Taxes
Life Insurance
Marketing Operations
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
- Shift: Night shift
- 11:00pm-7:30am M-F
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for our clients customers. Position directly monitors BBF network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Additional Skills & Qualifications
- Highschool diploma or equivalent
- Minimum 1 year in telecommunications or equivalent technical training
- Miniimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go getter
Ability to learn quickly
Good attitude
Great communication - customer facing
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Shift: Night shift
- 11:00pm-7:30am M-F
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for our clients customers. Position directly monitors BBF network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Additional Skills & Qualifications
- Highschool diploma or equivalent
- Minimum 1 year in telecommunications or equivalent technical training
- Miniimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go getter
Ability to learn quickly
Good attitude
Great communication - customer facing
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.