NPE Intake Analyst

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

Intake Analyst
Performance
ITSM
SLA tracking
Jira Dashboards
Non-production environments

Job Details

Role Overview
The NPE Intake Analyst acts as the front door for all requests into non-production environments (Dev, QA, UAT, Performance). This role ensures that requests from project/product delivery teams (including development, IT test, business test, and performance test groups) are properly logged, validated, estimated, and routed to the right functions. The Intake Analyst provides effort, usage, and indicative cost estimates upfront, enabling delivery teams to plan effectively, while maintaining transparency through dashboards and SLA tracking.
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Required Skills & Experience
4-6 years in Release, Service Request, or Environment Coordination roles.
Experience to create jira dashboard/different metrics.
Familiarity with non-production environments and SDLC lifecycle.
Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
Ability to assess usage patterns and indicative cost implications of NPE requests.
Strong communication and stakeholder management skills, with experience supporting delivery teams.

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