National Support Director

Overview

On Site
$140000 - $200000 yr
Full Time
Contract - Independent
Contract - W2

Skills

Technical Support
Service Operations
Service Delivery
Leadership
Reporting
Metrics Management
Service Desk
Release Management
Computer Hardware
Information Technology
Management
IT Service Management
Service Desk Management
Analytical Skill
Conflict Resolution
Problem Solving
Directory Services
Mobile Device Management
Operating Systems
Communication
Onboarding

Job Details

Title: National Support Director

Location: New York, NY
Position Type: Full Time

Compensation
Pay Range:$200,000 Per Year

Job Description:
This role is set in a dynamic environment in New York, NY, offering full-time employment.
The position involves leading a team to provide top-notch IT support services around the clock.
Key responsibilities include managing IT service operations, ensuring optimal service delivery, and interacting with senior leadership.
Familiarity with a range of technologies is essential.

Key Responsibilities
Manage and evaluate local, regional, and managed service support teams.
Set performance expectations and provide organizational direction for service desk staff.
Oversee ticketing platform operations, including reporting and metrics management.
Ensure 24/7 IT service delivery and manage service desk coverage schedules.
Oversee release management and support for IT hardware and software.

Qualifications
Bachelor's degree in a relevant field or equivalent experience.
10 years of experience in information technology.
8 years of management experience in IT service delivery or related areas.
Experience with ticketing systems and service desk management.
Strong interpersonal, communication, and analytical problem-solving skills.

Core Technologies
Directory Services | Office Applications | Mobile Device Management | Operating Systems | Communication Platforms

Contact Information
Josh Ganzelli,

Onboarding Expectations
Learn more about our Onboarding Process here

EEO Statement
Learn more about our EEO policy here

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