Network Operation Technician (Optical DWDM, Dark Fiber, Wave Products , RFM, SolarWinds) : Visa Independent and W2

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Network Operation Technician
Optical DWDM
Dark Fiber
Wave Products
RFM
SolarWinds

Job Details

Position : Network Operation Technician (Optical DWDM, Dark Fiber, Wave Products , RFM, SolarWinds)
Location : USA - Remote
Type of Contract : 12 Months
Experience : 10+ Years

" are highly encourage to apply for this position. We are not able to sponsor at this point of time"

The Main Responsibilities
Supports Network Operations Center and Repair activities for Professional Services Control Center (PSCC) customers
Resolves complex network problems involving network hardware, fiber, colo space and power
Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
Reviews active issues and identifies tickets/issues that need realignment
Provides training and mentoring to team members.

What We Look For in a Candidate
Minimum Qualifications:
Advanced understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
Advanced knowledge of Dark Fiber and Wave products
Alarm Monitoring Systems (i.e. RFM, Solarwinds)

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