Overview
Accepts corp to corp applications
Skills
LiveVox
CXone
Job Details
- Develop and customize applications within NICE CXone and LiveVox environments.
- Implement IVR flows, ACD routing, and omnichannel integrations.
- Build and maintain integrations with CRM systems like Sales Force, workforce management tools, and third-party applications.
- Knowledge of RESTful APIs, web services and databases.
- Configure call flows, agent scripts, and reporting dashboards.
- Diagnose and resolve complex technical issues, ensuring no downtime.
- Optimize system performance and troubleshoot complex issues.
- Ensure adherence to security, compliance, and regulatory standards.
- Implement best practices for code quality and maintainability.
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