Observability Engineer (Dynatrace Tools Lead)-Shelton, CT, USA 06484 (Fully Onsite) -C2C- Ch

The Observability Engineer is responsible for overall monitoring of Subway's Infrastructure (Server, Network, Database, Identity. Cloud Services), and applications including iOS and Android mobile apps, internal and external web applications, and custom applications and services.

The Engineer is responsible for the installation, configuration, maintenance, and documentation of monitoring solutions.

The Engineer is also responsible for training and coaching of the Enterprise Operations Center staff on monitoring solutions.

Key Competencies:
1. Accountability
2. Applied Learning
3. Attention to Detail
4. Coaching
5. Collaboration
6. Communication
7. Continuous Learning and Self Development
8. Data Gathering and Analysis
9. Initiative
10. Innovation
11. Presentation Skills
12. Problem Solving
13. Strategic Thinking
14. Technical Knowledge/Skills

Certification requirements (Preferred):

ITIL 4

Dynatrace Certified Professional

AWS Cloud Practitioner

Microsoft Certified Azure Fundamentals

Splunk Core Certified Power User

Key Responsibilities:

Providing technical guidance / training and escalations from the operations teams 50

Researching and creating improvements plans for Engineering approval 20

Monitoring Operations teams queue to ensure requests are handled timely and appropriately 20

Working with Engineering to learn and prepare operations to support new initiatives 10

Technical Skills:

Hands-on experience leading offshore operations team from both a management and technical perspective.

Technical skills required:

Deep understanding and hands on experience on Dynatrace platform

Job Functions:

Include the responsibilities, which if excluded, would fundamentally alter the position. Estimated % of time spent

Design, configure, and maintain monitoring and alerting software including Dynatrace, SolarWinds, and Splunk 50

Work with technology owners, development teams, and architects to instrument observability solutions and determine monitoring and alerting requirements 25

Provide training and process guidance to Enterprise Operations Center team members 10

Develop and document processes and procedures related to application monitoring software and alert response 10

Proactive monitoring and incident response of Production environment 5

Qualifications:

Strong leadership, communication, and interpersonal skills.

Ability to lead Operations teams and collaborate with cross-functional teams.

Working Conditions

Work is primarily performed in an office setting.

May work extended hours or weekends for Major Incident / outage support and off business hours activities.