Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Adobe AIR
Cabling
Cisco
Collaboration
Computer Hardware
Configuration Management Database
Documentation
Information Technology
Job Details
We are looking for Onsite Technical Support for our client in Mount Pleasant, PA
Job Title: Onsite Technical Support
Job Type: Contract
Job Description:
Pay Range: $21.68hr - $26.68hr
Responsibilities:
- Troubleshoot issues throughout the facility & with remote users along with:
- Printers manage supplies, provide troubleshooting, & coordinate with technicians.
- Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
- Accounts manage use & upkeep of shared user accounts.
- Factory PCs manage deployment of hardware and setup of various types of software.
- Network assist with adding or modifying network connections & cabling.
- Hardware assist & manage various cabling and peripherals for user workstations.
- Work with multiple teams on IS & IT needs for integration of new devices & machines.
- Provide documentation of issues, solutions, and potential problems
- Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- Take care of physical stock management of devices and accessories including CMDB updates
- Manage logistics by using local logistic providers to ship and move devices across locations.
- Identify and report risks that might downgrade OSS service quality. Provide support to end users, IT equipment, and software in meeting rooms and similar
- user collaboration/common areas as part of desk-side support.
- Host and support third-party technicians.
- Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
- Follow given OSS governance (participate in meetings, follow escalation path, etc.)
- Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
- Have completed a formal qualification or completed an apprenticeship in the field of information technology.
- At least have 3-4 years of professional experience in IT support.
- Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.
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