Overview
Remote
Hybrid
Accepts corp to corp applications
Contract - W2
Contract - 6+ Month(s)
Skills
ABAP
SAP
EDI
open text
Opentext
Job Details
Job Title; OpenText Developer
Work Location: Bolingbrook, IL 60440 ( Remote )
Contract duration ;6+ Months
Job Details:
Must Have Skills
Open text EDI, EDI, ABAP, SAP
Job Description/Skills
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform.
Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors Monthly deep dive on root causes and corrective actions
Work Location: Bolingbrook, IL 60440 ( Remote )
Contract duration ;6+ Months
Job Details:
Must Have Skills
Open text EDI, EDI, ABAP, SAP
Job Description/Skills
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform.
Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors Monthly deep dive on root causes and corrective actions
Regards
Ajith Kumar
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TekisHub, an EEO Employer
We value diversity and are dedicated to fostering an inclusive workplace of Equal Employment Opportunity where everyone is empowered to succeed. All employment decisions are based on qualifications, merit, and business needs.
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