Opening for IT Support Analyst - MA

Overview

On Site
$20 - $40
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Microsoft Entra ID
Okta

Job Details

We have an opening for IT Support Analyst

Location - Waltham, MA(Onsite)

Duration - 6 Month + Contract

Responsibilities:
Provide advanced technical support and troubleshooting for desktops, laptops, mobile devices, printers, network connectivity, and software applications
Act as an escalation point for complex IT issues from the IT Support Analyst team, ensuring prompt resolution within SLAs
Provide onsite support team for local location (Newark/ Waltham/ Milwaukee)
Administer and maintain company cloud-based systems, including GxP Systems (Active Directory, OKTA, etc.), O365, Zoom, AirWatch, and other collaboration tools
Manage and support Zoom Conference room systems and other AV equipment
Collaborate with IT Infrastructure team on the deployment and maintenance of IT infrastructure systems, both on-premises and cloud-based
Assist in the creation and maintenance of IT Service Desk knowledge base, documentation, and procedural manuals
Participate in IT projects related to system upgrades, migrations, and deployments
Perform hardware and software inventory management and asset tracking
Assist in onboarding and offboarding processes, including provisioning and deprovisioning of hardware and software accounts
Collaborate with cross-functional teams and external vendors to ensure IT operational excellence and alignment with business needs
Provide technical training and guidance to junior IT Support Analysts as needed

Qualifications:
Bachelor s degree in computer science, Information Technology, or related field with 4+ years of experience in IT support roles, preferably in a biotech or pharmaceutical industry environment, or equivalent experience
Strong knowledge of IT Service Management tools
Experience administering cloud-based systems such as Microsoft Entra ID, Okta, and Box
Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, macOS, iOS)
Excellent interpersonal and communication skills, with the ability to effectively communicate technical information to non-technical users
Proven ability to work independently and as part of a team, with a strong sense of ownership and accountability
Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining superior customer service
Familiarity with regulatory environments such as GxP, GMP, and SOX compliance is a plus
Certifications such as MCSE, MCSA, CCNA, Network+, A+, or equivalent are preferred

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