Operations Analyst II

Position: Operations Analyst II
Location: Remote
Duration: Contract
Job ID: 170026

Job Overview:
The Operations Analyst II will play a critical role in supporting the Legal Operations Shared Services team, which is focused on driving operational efficiency for the Legal department. This role involves managing and executing a variety of tasks to enable legal practice areas to work more efficiently and cost-effectively. The ideal candidate will be results-oriented, detail-focused, and capable of delivering time-sensitive, business-critical services. This position requires strong communication skills, the ability to work under pressure, and a commitment to maintaining high-quality standards.

Responsibilities:

• Manage a fast-paced queue of support tasks of varying complexity within the team's service portfolio, supporting various Legal teams.
• Utilize established standard operating procedures and documented processes to resolve issues, prioritizing compliance, revenue goals, customer satisfaction, and efficient task execution.
• Develop an understanding of the technology, tools, business processes, and legal theory utilized to carry out services within the shared services portfolio.
• Take ownership of specific task categories, becoming the subject matter expert and guiding peers to align with business objectives.
• Monitor performance of service tasks through the creation and interpretation of reports and dashboards.
• Generate and analyze reports and dashboards to identify data trends and ensure quality, providing regular status updates to management.
• Assist senior team members with operational process flows, solution designs, and participate in operational enhancement efforts.

Qualifications:

• Ability to perform well under pressure, work independently, and adapt quickly to changing business needs.
• Experience using Salesforce Sales Cloud or Service Cloud is required.
• Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience is a plus).
• Exceptional problem-solving skills with a passion for data integrity, process definition, and continuous learning.
• Strong organizational skills, attention to detail, and outstanding time management and communication skills.
• Commitment to exceptional customer support and the ability to build relationships at all levels of the organization.
• High level of professionalism and discretion in handling sensitive or confidential information.
• Proficient in Microsoft Office and/or Google Suite.
• Degree or equivalent relevant experience required.

Preferred Qualifications:

• Experience participating in process improvement initiatives and/or project management.
• Proficiency in creating dashboards and reports, with the ability to apply insights to inform business decisions.
• Experience with data analysis and reporting, with a focus on data integrity and accuracy.
• Familiarity with Apttus, Ironclad, or similar Contract Lifecycle Management tools is a plus.
• Ability to navigate and function effectively through ambiguity with a fearless approach to the unknown.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $40 - $45

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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