Operations Manager(Business Analyst)

Overview

On Site
$50 - $55
Contract - W2
Contract - 12 Month(s)

Skills

operations
jira
lean
six sigma
agile
Lean Six Sigma

Job Details

Position: Business-Analyst(Operations Manager)
Location: Irvine, CA
Duration: 12 months(W2 only)

Job Description:-

Accomplished Operations Manager/Resource with over 10 years of experience in leading and optimizing operations in client-facing, billable roles. Demonstrated success in managing large-scale operations across various industries, including IT services, finance, healthcare, and telecommunications. Proven ability to drive operational efficiency, enhance client satisfaction, and lead cross-functional teams while consistently meeting performance targets.

Highly skilled in process optimization, cost management, resource planning, and client relationship management. Adept at navigating complex operational challenges, ensuring service delivery excellence, and aligning operational objectives with strategic business goals. Extensive experience managing day-to-day operations, supporting business development efforts, and providing leadership in high-stakes environments.

Key strengths include:

  • Operational Leadership: Directing operations teams at client sites to ensure seamless service delivery and operational excellence.
  • Client-Facing Expertise: Building and maintaining strong client relationships while driving outcomes in a billable, revenue-generating context.
  • Strategic Planning & Execution: Spearheading operational strategies and ensuring alignment with client needs and organizational objectives.
  • Process Improvement: Leading initiatives to streamline workflows, reduce costs, and enhance quality of service.
  • Stakeholder Management: Collaborating with key internal and external stakeholders to ensure operational goals are achieved and exceeded.

Skilled in implementing operational strategies using tools like ServiceNow, SAP, JIRA, and Smartsheet, with a deep understanding of Lean, Six Sigma, and Agile methodologies. Well-versed in handling complex client environments and leading teams in dynamic, high-pressure situations while ensuring consistent service delivery and operational success.

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